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成为我们团队的一员
我们当地的办公室由 30 名员工和 46 名敬业的志愿者组成。我们的团队一直在扩大。
我们全年欢迎新的志愿者申请，并在我们的社交媒体平台、此页面和多个工作列表网站上发布所有员工职位空缺。
工作人员空缺
Data and Impact Officer
This role leads data collection, management, and analysis
across Citizens Advice Stevenage, ensuring accurate,
high-quality data for reporting and decision-making. It
involves monitoring data inputs, producing impact reports,
and evaluating service outcomes to inform strategy.
The postholder supports funder and partner engagement
through evidence-based insights, ensures GDPR
compliance, and works collaboratively with teams to
improve data systems and evaluation practices.
Click here to see the candidate package
Immigration Caseworker
Working within the aims, policies and principles of the
Citizens Advice Service to deliver immigration casework
across Hertfordshire.
This project will improve support for asylum seekers and
refugees across Hertfordshire who are facing immigration
difficulties. The Immigration Caseworker will provide
regulated immigration advice, directly supporting clients
to understand their rights and manage their cases.
The role also offers the opportunity to train to IAA Level 2
and to work in partnership with local organisations
supporting asylum seekers and refugees across the county.
Click here to see the candidate package
Business Support Officer
Working within the aims, policies and principles of the
Citizens Advice Service, supporting administrative tasks
such as responding to internal and external queries,
helping to manage data streams and review data
sources, assisting with customer communication
regarding fees and charges, and providing support in
preparing simple reports and related administrative work.
Click here to see the candidate package
We do not have any other vacancies at this time
和我们一起做志愿者
志愿服务是一个难得的机会，不仅可以回馈社区，还可以获得宝贵的新技能和经验。再加上增强你的信心！
我们的志愿者出于多种不同的原因参与其中，无论是为了回馈社会，提高他们的技能和信心，还是提高他们的就业能力。我们还有许多不同的角色，从顾问到管理员和接待员！单击下面的角色并阅读角色包以获取更多信息：
从我们的志愿者那里听到：
伊恩·麦考密克，志愿者顾问
弗雷迪威斯布鲁克，志愿者顾问
Heidi Woodhead，志愿者代表和顾问
认识我们的多面手志愿者顾问之一布伦达：
“公民建议斯蒂夫尼奇对社区很重要。有些人只是没有知识、信心或能力来自己解决问题。没有我们他们会去哪里？
对我来说，在 Citizens Advice Stevenage 做志愿者可以让我的大脑保持活跃，并为我的一周赋予目标和秩序，虽然我不需要进步，但它代表了那些这样做的人，有利于就业。” - 志愿者顾问布伦达
Volunteer Adviser
What will you do?
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Use interview skills to identify the root cause of a client’s problem
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Clearly explain information in a way clients can understand
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Work collaboratively with clients to create sustainable solutions and empower them to take action
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Deliver advice with the ongoing support of an Advice Quality Supervisor
What’s in it for you?
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Full, comprehensive training to prepare you for the role
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Ongoing support and guidance from experienced supervisors
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The opportunity to develop valuable communication, problem-solving, and advice skills
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Experience working directly with people and making a real difference in your community
Volunteer Research and Campaigns
What will you do?
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Provide support and guidance to advisers on research and campaigns work
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Keep up to date with research and campaigns issues
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Maintain the profile of research and campaigns within Citizens Advice Stevenage
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Contribute to learning about research and campaigns
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Contribute to effective research and campaigns work within Citizens Advice Stevenage
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Keep up to date with research and campaigns issues
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Prepare reliable research, reports, and campaign plans to maximum impact
What’s in it for you?
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Make a real difference in people’s lives
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Learn about a range of issues that affect our clients such as benefits, debt, employment, and housing
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Build on valuable skills such as communication, listening, marketing and advertising
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Increase your employability
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Work with a range of different people, independently and in a team
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Have a positive impact on your community
Volunteer Receptionist
What will you do?
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Welcome all clients and other visitors to Citizens Advice Stevenage
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Oversee the smooth running of the reception areas
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Assist clients in finding the information they need
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Entering client data onto our client management system
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Answer the telephone, reply to emails and post
What’s in it for you?
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Gain and build on valuable skills and experience such as communication and working in a team
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Increase your employability
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Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
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Work with a range of different people, independently and as part of a team
Volunteer Administrator
What will you do?
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Provide administrative support to help the advice service run smoothly
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Enter and update client information accurately on our case management system
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Support the team with day-to-day admin tasks, including filing and record-keeping
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Answer telephone calls and direct enquiries appropriately
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Manage emails and post, ensuring messages reach the right people
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Assist colleagues and volunteers to keep services organised and efficient
What’s in it for you?
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Build valuable administrative and organisational skills
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Gain experience in a busy, professional charity environment
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Improve your confidence, communication, and teamwork skills
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Increase your employability with practical, transferable experience
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Play a vital behind-the-scenes role in an advice service that makes a real difference to people’s lives
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Work both independently and as part of a supportive team
准备好参与了吗？
如果您想与我们讨论参与，请填写志愿者申请表。
工作或志愿者的权利
如果您不是英国或爱尔兰公民，请务必检查您是否被允许自愿或从事“无偿工作”以及您进入该国的主要原因，以避免危及您的签证状态。_cc781905-5cde-3194- bb3b-136bad5cf58d_
如果您无法在移民文件上清楚地找到答案，请联系英国边境署
来自其他国家的欧盟/欧洲经济区国民如果具有以下志愿身份之一，则有权自愿参加：
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预结算状态
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定居状态
允许志愿服务的签证身份（如NCVO 网站
常见问题解答
Will volunteering help me get a job?
Around 30% of our volunteers who leave Citizens Advice Stevenage go on to paid employment. Local Citizens Advice volunteering provides skills and experience that is valued by many employers
How much time do i need to give?
We require you to 8 hours per week. This can be one full day or, preferably, two half days. Our advice sessions run from 10am-1pm in the morning and 1pm-4pm in the afternoon.
Our longest standing volunteer to date has been with us for nineteen years!
What support will I get?
All of our volunteers are supported and supervised throughout their time at Citizens Advice Stevenage. When you join us you will get more details about who is supporting you day to day.
If you are an adviser, there is an Advice Quality Supervisor on duty at each advice session to guide and support you. We make sure that you're not put in situations that are beyond your abilities.
What will I get out of a career with Citizens Advice?
All our volunteers get something different from their volunteering experience. Some of the most common benefits reported are:
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making a positive difference to peoples' lives
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receiving high quality training
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getting invaluable work experience
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developing new skills such as communication, problem solving, analytical skills, IT etc.
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improving self esteem, confidence and wellbeing
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meeting new people from a range of backgrounds
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making friends
Do you provide training?
All volunteers receive an induction when joining their local Citizens Advice and all receive comprehensive, free, high quality training. This training may consist of working through study packs, online training, face-to-face courses and observing advisers or other volunteers and staff in their roles.
Will I get my expenses paid?
We will reimburse reasonable travel to and from training sessions, and travel to and from the office for your volunteering shift and other out-of-pocket expenses. We will let you know during the recruitment process, what expenses we can reimburse