What will you do?

• Use interview skills to identify the root cause of a client’s problem

• Clearly explain information in a way clients can understand

• Work collaboratively with clients to create sustainable solutions and empower them to take action

• Deliver advice with the ongoing support of an Advice Quality Supervisor

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What’s in it for you?

• Full, comprehensive training to prepare you for the role

• Ongoing support and guidance from experienced supervisors

• The opportunity to develop valuable communication, problem-solving, and advice skills

• Experience working directly with people and making a real difference in your community

What will you do?

• Provide support and guidance to advisers on research and campaigns work

• Keep up to date with research and campaigns issues

• Maintain the profile of research and campaigns within Citizens Advice Stevenage

• Contribute to learning about research and campaigns

• Contribute to effective research and campaigns work within Citizens Advice Stevenage

• Keep up to date with research and campaigns issues

• Prepare reliable research, reports, and campaign plans to maximum impact

What’s in it for you?

• Make a real difference in people’s lives

• Learn about a range of issues that affect our clients such as benefits, debt, employment, and housing

• Build on valuable skills such as communication, listening, marketing and advertising

• Increase your employability

• Work with a range of different people, independently and in a team

• Have a positive impact on your community

What will you do?

• Welcome all clients and other visitors to Citizens Advice Stevenage

• Oversee the smooth running of the reception areas

• Assist clients in finding the information they need

• Entering client data onto our client management system

• Answer the telephone, reply to emails and post

What’s in it for you?

• Gain and build on valuable skills and experience such as communication and working in a team

• Increase your employability

• Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives 

• Work with a range of different people, independently and as part of a team

What will you do?

• Provide administrative support to help the advice service run smoothly

• Enter and update client information accurately on our case management system

• Support the team with day-to-day admin tasks, including filing and record-keeping

• Answer telephone calls and direct enquiries appropriately

• Manage emails and post, ensuring messages reach the right people

• Assist colleagues and volunteers to keep services organised and efficient

What’s in it for you?

• Build valuable administrative and organisational skills

• Gain experience in a busy, professional charity environment

• Improve your confidence, communication, and teamwork skills

• Increase your employability with practical, transferable experience

• Play a vital behind-the-scenes role in an advice service that makes a real difference to people’s lives

• Work both independently and as part of a supportive team