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Legyen a csapatunk tagja
Helyi irodánk 30 munkatársból és 46 elkötelezett önkéntesből áll. Csapatunk folyamatosan bővül.
Egész évben szívesen fogadjuk az új önkéntesek jelentkezését, és közzétesszük az összes üresedést a közösségi média platformjainkon ezen az oldalon, valamint számos álláshirdetési webhelyen.
Munkatársi állások
Data and Impact Officer
This role leads data collection, management, and analysis
across Citizens Advice Stevenage, ensuring accurate,
high-quality data for reporting and decision-making. It
involves monitoring data inputs, producing impact reports,
and evaluating service outcomes to inform strategy.
The postholder supports funder and partner engagement
through evidence-based insights, ensures GDPR
compliance, and works collaboratively with teams to
improve data systems and evaluation practices.
Click here to see the candidate package
Immigration Caseworker
Working within the aims, policies and principles of the
Citizens Advice Service to deliver immigration casework
across Hertfordshire.
This project will improve support for asylum seekers and
refugees across Hertfordshire who are facing immigration
difficulties. The Immigration Caseworker will provide
regulated immigration advice, directly supporting clients
to understand their rights and manage their cases.
The role also offers the opportunity to train to IAA Level 2
and to work in partnership with local organisations
supporting asylum seekers and refugees across the county.
Click here to see the candidate package
Business Support Officer
Working within the aims, policies and principles of the
Citizens Advice Service, supporting administrative tasks
such as responding to internal and external queries,
helping to manage data streams and review data
sources, assisting with customer communication
regarding fees and charges, and providing support in
preparing simple reports and related administrative work.
Click here to see the candidate package
We do not have any other vacancies at this time
Önkéntes velünk
Az önkéntesség egy hihetetlen lehetőség arra, hogy ne csak visszaadjunk valamit a közösségnek, hanem értékes új készségeket és tapasztalatokat is szerezzünk. Ráadásul növeli az önbizalmat!
Önkénteseink számos különböző okból vesznek részt, akár azért, hogy valamit visszaadjanak a társadalomnak, javítsák készségeiket és önbizalmukat, vagy növeljék foglalkoztathatóságukat. Számos különböző szerepkörünk van, a tanácsadóktól az adminisztrátorokig és a recepciósokig! Kattintson az alábbi szerepre, és olvassa el a szerepkörcsomagokat további információkért:
Hallgassa meg önkénteseinktől:
Iain MacCormick, önkéntes tanácsadó
Freddie Westbrooke, önkéntes tanácsadó
Heidi Woodhead, önkéntes képviselő és tanácsadó
Ismerje meg Brendát, az egyik általános önkéntes tanácsadónkat:
"Citizens Advice Stevenage fontos a közösség számára. Vannak, akiknek egyszerűen nincs meg a tudásuk, önbizalmuk vagy képességük arra, hogy önállóan megoldják problémáikat. Hová mennének nélkülünk?
Számomra a Citizens Advice Stevenage-nél végzett önkéntesség aktívan tartja az agyamat, és célt és rendet ad a hetemnek, és bár nincs szükségem a fejlődésre, olyan embereket képvisel, akik ezt teszik, jó helyette munkavállalást.” – Brenda, önkéntes tanácsadó.
Volunteer Adviser
What will you do?
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Use interview skills to identify the root cause of a client’s problem
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Clearly explain information in a way clients can understand
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Work collaboratively with clients to create sustainable solutions and empower them to take action
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Deliver advice with the ongoing support of an Advice Quality Supervisor
What’s in it for you?
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Full, comprehensive training to prepare you for the role
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Ongoing support and guidance from experienced supervisors
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The opportunity to develop valuable communication, problem-solving, and advice skills
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Experience working directly with people and making a real difference in your community
Volunteer Research and Campaigns
What will you do?
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Provide support and guidance to advisers on research and campaigns work
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Keep up to date with research and campaigns issues
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Maintain the profile of research and campaigns within Citizens Advice Stevenage
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Contribute to learning about research and campaigns
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Contribute to effective research and campaigns work within Citizens Advice Stevenage
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Keep up to date with research and campaigns issues
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Prepare reliable research, reports, and campaign plans to maximum impact
What’s in it for you?
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Make a real difference in people’s lives
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Learn about a range of issues that affect our clients such as benefits, debt, employment, and housing
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Build on valuable skills such as communication, listening, marketing and advertising
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Increase your employability
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Work with a range of different people, independently and in a team
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Have a positive impact on your community
Volunteer Receptionist
What will you do?
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Welcome all clients and other visitors to Citizens Advice Stevenage
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Oversee the smooth running of the reception areas
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Assist clients in finding the information they need
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Entering client data onto our client management system
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Answer the telephone, reply to emails and post
What’s in it for you?
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Gain and build on valuable skills and experience such as communication and working in a team
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Increase your employability
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Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
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Work with a range of different people, independently and as part of a team
Volunteer Administrator
What will you do?
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Provide administrative support to help the advice service run smoothly
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Enter and update client information accurately on our case management system
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Support the team with day-to-day admin tasks, including filing and record-keeping
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Answer telephone calls and direct enquiries appropriately
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Manage emails and post, ensuring messages reach the right people
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Assist colleagues and volunteers to keep services organised and efficient
What’s in it for you?
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Build valuable administrative and organisational skills
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Gain experience in a busy, professional charity environment
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Improve your confidence, communication, and teamwork skills
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Increase your employability with practical, transferable experience
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Play a vital behind-the-scenes role in an advice service that makes a real difference to people’s lives
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Work both independently and as part of a supportive team
Készen áll a részvételre?
Ha szeretne velünk beszélgetni a részvételről, kérjük, töltse ki az önkéntes jelentkezési lapot.
Jogosultság munkára vagy önkéntességre
Ha Ön nem brit vagy ír állampolgár, fontos ellenőriznie, hogy az országba való beutazás fő okán felül jogosult-e önkéntes tevékenységre vagy „fizetetlen munka” végzésére, nehogy veszélybe kerüljön vízumstátusza._cc781905-5cde-3194- bb3b-136bad5cf58d_
Ha nem találja egyértelműen a választ a bevándorlási okmányaiban, forduljon aEgyesült Királyság Határügynökség
Más országokból származó EU/EGT állampolgárok jogosultak önkéntes tevékenységre, ha az alábbi státusok egyikével rendelkeznek önkéntes tevékenységre:
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Előre rendezett állapot
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Rendezett állapot
Vízumstátusz, amely lehetővé teszi az önkéntességet (ahogyan az aNCVO honlapja
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Will volunteering help me get a job?
Around 30% of our volunteers who leave Citizens Advice Stevenage go on to paid employment. Local Citizens Advice volunteering provides skills and experience that is valued by many employers
How much time do i need to give?
We require you to 8 hours per week. This can be one full day or, preferably, two half days. Our advice sessions run from 10am-1pm in the morning and 1pm-4pm in the afternoon.
Our longest standing volunteer to date has been with us for nineteen years!
What support will I get?
All of our volunteers are supported and supervised throughout their time at Citizens Advice Stevenage. When you join us you will get more details about who is supporting you day to day.
If you are an adviser, there is an Advice Quality Supervisor on duty at each advice session to guide and support you. We make sure that you're not put in situations that are beyond your abilities.
What will I get out of a career with Citizens Advice?
All our volunteers get something different from their volunteering experience. Some of the most common benefits reported are:
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making a positive difference to peoples' lives
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receiving high quality training
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getting invaluable work experience
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developing new skills such as communication, problem solving, analytical skills, IT etc.
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improving self esteem, confidence and wellbeing
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meeting new people from a range of backgrounds
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making friends
Do you provide training?
All volunteers receive an induction when joining their local Citizens Advice and all receive comprehensive, free, high quality training. This training may consist of working through study packs, online training, face-to-face courses and observing advisers or other volunteers and staff in their roles.
Will I get my expenses paid?
We will reimburse reasonable travel to and from training sessions, and travel to and from the office for your volunteering shift and other out-of-pocket expenses. We will let you know during the recruitment process, what expenses we can reimburse