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Forma parte do noso equipo
A nosa oficina local está formada por 30 membros do persoal e 46 voluntarios dedicados. O noso equipo está en constante expansión.
Damos a benvida a novas solicitudes de voluntariado ao longo do ano e publicamos todas as vacantes de persoal nas nosas plataformas de redes sociais, nesta páxina e en varios sitios web de listas de emprego.
Prazas de persoal
Advice Quality and Operations Manager
Advice Qualit
y and Operations Managers will make sure
clients get accurate and appropriate advice and that advisers
are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients
by providing support, guidance and feedback on a
day-to-day basis and using those insights to drive advice
service development.
This role is vital in fostering a culture of quality and
excellence within the agency, ensuring that both staff and
volunteers are well-equipped to deliver exceptional advice
services to clients.
Click here to see the candidate pack
MaPS Community Based Debt Caseworker
Working within the aims, policies, and principles of the
Citizens Advice Service, the MaPS-funded Community Debt
Caseworker will provide specialist support to clients with a
range of debt and related financial issues.
The main office for this role is Stevenage, but the postholder
will be required to travel across Hertfordshire to provide debt
advice in person, by telephone, video calling, and email,
ensuring the most appropriate advice channel is offered
based on client circumstances, vulnerability, and complexity.
The successful candidate will provide holistic debt and
budgeting advice, using independent information sources
and internal tools, ensuring clients understand their debt
options. All client interactions will integrate financial
capability support and, where appropriate, referrals to other
Citizens Advice services or specialist agencies.
Click here to see the candidate pack
Trainee MaPS Community Based Debt Caseworker
The Trainee MaPS Community Debt Caseworker will undergo
extensive money advice training to provide holistic debt and
budgeting advice in line with FCA standards. This role is
designed for individuals committed to learning and
developing towards full debt casework responsibilities.
The main office is Stevenage, but the postholder will be
required to travel across Hertfordshire to provide debt
advice via telephone, video, email, and face-to-face
appointments where necessary.
Click here to see the candidate package
Trainee Generalist Caseworker
Working within the aims, policies and principles of the
Citizens Advice Service, to support clients with a range of
issues; providing information, advice and casework support in
person, via telephone, video calling and email.
The successful candidate will complete necessary training in
order to provide holistic information, advice and casework on
a range of issues, including but not limited to: housing,
welfare benefits, debt, employment, family, law & courts and
consumer.
Click here to see the candidate package
General Admin
Working within the aims, policies and principles of the
Citizens Advice Service to provide high-quality, efficient,
and effective administrative support to the Head of Finance
and Business Support.
Due to the nature of the role, this
position is based on-site and will be spread across 5 working
days.
Click here to see the candidate package
Finance Assistant
Working within the aims, policies and principles of the
Citizens Advice Service to Process invoices, payments and
expense reports in an accurate and timely manner.
Reconcile bank statements and ledger accounts monthly
Support month-end and year-end closing processes.
Click here to see the candidate package
HertsHelp Connecting Officer
Working within the aims, policies and principles of the
HertsHelp Service, to support clients with a range of
issues, providing information, signposting and referrals
via telephone and email.
The successful candidate will complete necessary training
to provide holistic information, signposting, and referrals
on a range of issues.
Click here to see the candidate package
We do not have any other vacancies at this time
Faise voluntario connosco
O voluntariado é unha oportunidade incrible non só para devolver algo á comunidade, senón tamén para adquirir novas habilidades e experiencias valiosas. Ademais, aumenta a túa confianza!
Os nosos voluntarios implícanse por diversos motivos, xa sexa para devolver algo á sociedade, mellorar as súas habilidades e confianza ou aumentar a súa empregabilidade. Tamén temos unha serie de funcións diferentes, desde Asesores ata Administradores e Recepcionistas! Fai clic no seguinte rol e le os paquetes de roles para obter máis información:
Escoita dos nosos voluntarios:
Iain MacCormick, asesor voluntario
Freddie Westbrooke, asesor voluntario
Daniella Gregory, voluntaria de apoio de Welfare Benefits
Heidi Woodhead, representante e asesora voluntaria
Coñece a Brenda, unha das nosas asesoras xeralistas de voluntariado:
"Citizens Advice Stevenage é importante para a comunidade. Algunhas persoas simplemente non teñen o coñecemento, a confianza ou a capacidade para resolver os seus problemas por si mesmas. Onde irían sen nós?
Para min, ser voluntario en Citizens Advice Stevenage mantén o meu cerebro activo e dá propósito e orde á miña semana e, aínda que non necesito progresión, é a xente que o fai, en bo lugar para o emprego." - Brenda, asesora de voluntarios.
Listo para participar?
Se queres falar connosco sobre como participar, enche o formulario de solicitude de voluntariado.
Dereito ao traballo ou voluntariado
Se non es cidadán do Reino Unido ou irlandés, é importante que comprobes se tes permiso para ser voluntario ou realizar "traballo non remunerado" ademais do motivo principal para entrar no país, para non poñer en perigo o teu estado de visado._cc781905-5cde-3194- bb3b-136bad5cf58d_
Se non atopa a resposta claramente na súa documentación de inmigración, póñase en contacto coAxencia de Fronteiras do Reino Unido
Os nacionais da UE/EEE doutros países teñen dereito a ser voluntarios se teñen algún dos seguintes estados para ser voluntarios:
-
Estado preestablecido
-
Estado liquidado
Un estado de visado que permite o voluntariado (como se indica noPáxina web da NCVO
Preguntas frecuentes
Will volunteering help me get a job?
Around 30% of our volunteers who leave Citizens Advice Stevenage go on to paid employment. Local Citizens Advice volunteering provides skills and experience that is valued by many employers
How much time do i need to give?
We require you to 8 hours per week. This can be one full day or, preferably, two half days. Our advice sessions run from 10am-1pm in the morning and 1pm-4pm in the afternoon.
Our longest standing volunteer to date has been with us for nineteen years!
What support will I get?
All of our volunteers are supported and supervised throughout their time at Citizens Advice Stevenage. When you join us you will get more details about who is supporting you day to day.
If you are an adviser, there is an Advice Quality Supervisor on duty at each advice session to guide and support you. We make sure that you're not put in situations that are beyond your abilities.
What will I get out of a career with Citizens Advice?
All our volunteers get something different from their volunteering experience. Some of the most common benefits reported are:
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making a positive difference to peoples' lives
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receiving high quality training
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getting invaluable work experience
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developing new skills such as communication, problem solving, analytical skills, IT etc.
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improving self esteem, confidence and wellbeing
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meeting new people from a range of backgrounds
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making friends
Do you provide training?
All volunteers receive an induction when joining their local Citizens Advice and all receive comprehensive, free, high quality training. This training may consist of working through study packs, online training, face-to-face courses and observing advisers or other volunteers and staff in their roles.
Will I get my expenses paid?
We will reimburse reasonable travel to and from training sessions, and travel to and from the office for your volunteering shift and other out-of-pocket expenses. We will let you know during the recruitment process, what expenses we can reimburse