![socialmedia_twitter[1].png](https://static.wixstatic.com/media/537d22_35e9e962e9b842a4a8d98202441f9fb7~mv2.png/v1/fill/w_48,h_51,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/socialmedia_twitter%5B1%5D.png){kind=small}
![socialmedia_linkedin[1].png](https://static.wixstatic.com/media/537d22_17e00faa730545c19223ba0533934cc9~mv2.png/v1/fill/w_48,h_52,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/socialmedia_linkedin%5B1%5D.png){kind=small}
faire partie de notre equipe
Notre bureau local est composé de 30 membres du personnel et de 46 bénévoles dévoués. Notre équipe est toujours en expansion.
Nous accueillons de nouvelles candidatures de bénévoles tout au long de l'année et publions tous les postes vacants sur nos plateformes de médias sociaux, sur cette page et sur plusieurs sites Web d'offres d'emploi.
Postes vacants
Advice Quality and Operations Manager
Advice Quality and Operations Managers will make sure
clients get accurate and appropriate advice and that advisers
are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients
by providing support, guidance and feedback on a
day-to-day basis and using those insights to drive advice
service development.
This role is vital in fostering a culture of quality and
excellence within the agency, ensuring that both staff and
volunteers are well-equipped to deliver exceptional advice
services to clients.
Click here to see the candidate pack
MaPS Community Based Debt Caseworker
Working within the aims, policies, and principles of the
Citizens Advice Service, the MaPS-funded Community Debt
Caseworker will provide specialist support to clients with a
range of debt and related financial issues.
The main office for this role is Stevenage, but the postholder
will be required to travel across Hertfordshire to provide debt
advice in person, by telephone, video calling, and email,
ensuring the most appropriate advice channel is offered
based on client circumstances, vulnerability, and complexity.
The successful candidate will provide holistic debt and
budgeting advice, using independent information sources
and internal tools, ensuring clients understand their debt
options. All client interactions will integrate financial
capability support and, where appropriate, referrals to other
Citizens Advice services or specialist agencies.
Click here to see the candidate pack
Trainee MaPS Community Based Debt Caseworker
The Trainee MaPS Community Debt Caseworker will undergo
extensive money advice training to provide holistic debt and
budgeting advice in line with FCA standards. This role is
designed for individuals committed to learning and
developing towards full debt casework responsibilities.
The main office is Stevenage, but the postholder will be
required to travel across Hertfordshire to provide debt
advice via telephone, video, email, and face-to-face
appointments where necessary.
Click here to see the candidate package
Trainee Generalist Caseworker
Working within the aims, policies and principles of the
Citizens Advice Service, to support clients with a range of
issues; providing information, advice and casework support in
person, via telephone, video calling and email.
The successful candidate will complete necessary training in
order to provide holistic information, advice and casework on
a range of issues, including but not limited to: housing,
welfare benefits, debt, employment, family, law & courts and
consumer.
Click here to see the candidate package
HertsHelp Connecting Officer
Working within the aims, policies and principles of the
HertsHelp Service, to support clients with a range of
issues, providing information, signposting and referrals
via telephone and email.
The successful candidate will complete necessary training
to provide holistic information, signposting, and referrals
on a range of issues.
Click here to see the candidate package
We do not have any other vacancies at this time
Volontaire avec nous
Le bénévolat est une opportunité incroyable non seulement de redonner quelque chose à la communauté, mais aussi d'acquérir de nouvelles compétences et expériences précieuses. De plus, vous renforcez votre confiance !
Nos bénévoles s'impliquent pour différentes raisons, que ce soit pour redonner à la société, améliorer leurs compétences et leur confiance ou augmenter leur employabilité. Nous avons également un certain nombre de rôles différents, des conseillers aux administrateurs et aux réceptionnistes ! Cliquez sur le rôle ci-dessous et lisez les packs de rôles pour plus d'informations :
Écoutez nos bénévoles :
Iain MacCormick, conseiller bénévole
Freddie Westbrooke, conseiller bénévole
Daniella Gregory, bénévole de soutien aux avantages sociaux
Heidi Woodhead, représentante bénévole et conseillère
Rencontrez Brenda, l'une de nos conseillères bénévoles généralistes :
"Citizens Advice Stevenage est important pour la communauté. Certaines personnes n'ont tout simplement pas les connaissances, la confiance ou la capacité de résoudre leurs problèmes par elles-mêmes. Où iraient-elles sans nous ?
Pour moi, faire du bénévolat chez Citizens Advice Stevenage garde mon cerveau actif et donne un but et de l'ordre à ma semaine et bien que je n'aie pas besoin de progression, cela met les gens qui le font, en bonne place pour l'emploi." - Brenda, conseillère bénévole
Prêt à vous impliquer ?
Si vous souhaitez nous parler de votre implication, veuillez remplir le formulaire de demande de bénévolat.
Droit de travailler ou de faire du bénévolat
Si vous n'êtes pas citoyen britannique ou irlandais, il est important de vérifier que vous êtes autorisé à faire du bénévolat ou à effectuer un "travail non rémunéré" en plus de votre principale raison d'entrer dans le pays, afin d'éviter de compromettre votre statut de visa._cc781905-5cde-3194- bb3b-136bad5cf58d_
Si vous ne trouvez pas clairement la réponse sur votre document d'immigration, contactez leAgence britannique des frontières
Les ressortissants de l'UE/EEE d'autres pays ont le droit de faire du volontariat s'ils ont l'un des statuts suivants pour faire du volontariat :
-
Statut préréglé
-
Statut établi
Un statut de visa qui permet le volontariat (comme indiqué sur leSite Web du CNVO
FAQ
Will volunteering help me get a job?
Around 30% of our volunteers who leave Citizens Advice Stevenage go on to paid employment. Local Citizens Advice volunteering provides skills and experience that is valued by many employers
How much time do i need to give?
We require you to 8 hours per week. This can be one full day or, preferably, two half days. Our advice sessions run from 10am-1pm in the morning and 1pm-4pm in the afternoon.
Our longest standing volunteer to date has been with us for nineteen years!
What support will I get?
All of our volunteers are supported and supervised throughout their time at Citizens Advice Stevenage. When you join us you will get more details about who is supporting you day to day.
If you are an adviser, there is an Advice Quality Supervisor on duty at each advice session to guide and support you. We make sure that you're not put in situations that are beyond your abilities.
What will I get out of a career with Citizens Advice?
All our volunteers get something different from their volunteering experience. Some of the most common benefits reported are:
-
making a positive difference to peoples' lives
-
receiving high quality training
-
getting invaluable work experience
-
developing new skills such as communication, problem solving, analytical skills, IT etc.
-
improving self esteem, confidence and wellbeing
-
meeting new people from a range of backgrounds
-
making friends
Do you provide training?
All volunteers receive an induction when joining their local Citizens Advice and all receive comprehensive, free, high quality training. This training may consist of working through study packs, online training, face-to-face courses and observing advisers or other volunteers and staff in their roles.
Will I get my expenses paid?
We will reimburse reasonable travel to and from training sessions, and travel to and from the office for your volunteering shift and other out-of-pocket expenses. We will let you know during the recruitment process, what expenses we can reimburse