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faire partie de notre equipe
Notre bureau local est composé de 30 membres du personnel et de 46 bénévoles dévoués. Notre équipe est toujours en expansion.
Nous accueillons de nouvelles candidatures de bénévoles tout au long de l'année et publions tous les postes vacants sur nos plateformes de médias sociaux, sur cette page et sur plusieurs sites Web d'offres d'emploi.
Postes vacants
Data and Impact Officer
This role leads data collection, management, and analysis
across Citizens Advice Stevenage, ensuring accurate,
high-quality data for reporting and decision-making. It
involves monitoring data inputs, producing impact reports,
and evaluating service outcomes to inform strategy.
The postholder supports funder and partner engagement
through evidence-based insights, ensures GDPR
compliance, and works collaboratively with teams to
improve data systems and evaluation practices.
Click here to see the candidate package
Immigration Caseworker
Working within the aims, policies and principles of the
Citizens Advice Service to Deliver Immigration
Caseworker across Hertfordshire.
This project will improve support for asylum seekers and
refugees across Hertfordshire who are facing immigration
difficulties. The Immigration Caseworker will provide
regulated immigration advice, directly supporting clients
to understand their rights and manage their cases.
The role also offers the opportunity to train to IAA Level 2
and to work in partnership with local organisations
supporting asylum seekers and refugees across the county.
Click here to see the candidate package
We do not have any other vacancies at this time
Volontaire avec nous
Le bénévolat est une opportunité incroyable non seulement de redonner quelque chose à la communauté, mais aussi d'acquérir de nouvelles compétences et expériences précieuses. De plus, vous renforcez votre confiance !
Nos bénévoles s'impliquent pour différentes raisons, que ce soit pour redonner à la société, améliorer leurs compétences et leur confiance ou augmenter leur employabilité. Nous avons également un certain nombre de rôles différents, des conseillers aux administrateurs et aux réceptionnistes ! Cliquez sur le rôle ci-dessous et lisez les packs de rôles pour plus d'informations :
Écoutez nos bénévoles :
Iain MacCormick, conseiller bénévole
Freddie Westbrooke, conseiller bénévole
Heidi Woodhead, représentante bénévole et conseillère
Rencontrez Brenda, l'une de nos conseillères bénévoles généralistes :
"Citizens Advice Stevenage est important pour la communauté. Certaines personnes n'ont tout simplement pas les connaissances, la confiance ou la capacité de résoudre leurs problèmes par elles-mêmes. Où iraient-elles sans nous ?
Pour moi, faire du bénévolat chez Citizens Advice Stevenage garde mon cerveau actif et donne un but et de l'ordre à ma semaine et bien que je n'aie pas besoin de progression, cela met les gens qui le font, en bonne place pour l'emploi." - Brenda, conseillère bénévole
Volunteer Administrator
What will you do?
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Provide administrative support to help the advice service run smoothly
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Enter and update client information accurately on our case management system
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Support the team with day-to-day admin tasks, including filing and record-keeping
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Answer telephone calls and direct enquiries appropriately
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Manage emails and post, ensuring messages reach the right people
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Assist colleagues and volunteers to keep services organised and efficient
What’s in it for you?
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Build valuable administrative and organisational skills
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Gain experience in a busy, professional charity environment
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Improve your confidence, communication, and teamwork skills
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Increase your employability with practical, transferable experience
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Play a vital behind-the-scenes role in an advice service that makes a real difference to people’s lives
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Work both independently and as part of a supportive team
Volunteer Receptionist
What will you do?
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Welcome all clients and other visitors to Citizens Advice Stevenage
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Oversee the smooth running of the reception areas
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Assist clients in finding the information they need
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Entering client data onto our client management system
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Answer the telephone, reply to emails and post
What’s in it for you?
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Gain and build on valuable skills and experience such as communication and working in a team
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Increase your employability
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Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
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Work with a range of different people, independently and as part of a team
Volunteer Research and Campaigns
What will you do?
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Provide support and guidance to advisers on research and campaigns work
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Keep up to date with research and campaigns issues
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Maintain the profile of research and campaigns within Citizens Advice Stevenage
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Contribute to learning about research and campaigns
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Contribute to effective research and campaigns work within Citizens Advice Stevenage
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Keep up to date with research and campaigns issues
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Prepare reliable research, reports, and campaign plans to maximum impact
What’s in it for you?
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Make a real difference in people’s lives
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Learn about a range of issues that affect our clients such as benefits, debt, employment, and housing
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Build on valuable skills such as communication, listening, marketing and advertising
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Increase your employability
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Work with a range of different people, independently and in a team
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Have a positive impact on your community
Volunteer Adviser
What will you do?
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Use interview skills to identify the root cause of a client’s problem
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Clearly explain information in a way clients can understand
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Work collaboratively with clients to create sustainable solutions and empower them to take action
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Deliver advice with the ongoing support of an Advice Quality Supervisor
What’s in it for you?
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Full, comprehensive training to prepare you for the role
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Ongoing support and guidance from experienced supervisors
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The opportunity to develop valuable communication, problem-solving, and advice skills
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Experience working directly with people and making a real difference in your community
Prêt à vous impliquer ?
Si vous souhaitez nous parler de votre implication, veuillez remplir le formulaire de demande de bénévolat.
Droit de travailler ou de faire du bénévolat
Si vous n'êtes pas citoyen britannique ou irlandais, il est important de vérifier que vous êtes autorisé à faire du bénévolat ou à effectuer un "travail non rémunéré" en plus de votre principale raison d'entrer dans le pays, afin d'éviter de compromettre votre statut de visa._cc781905-5cde-3194- bb3b-136bad5cf58d_
Si vous ne trouvez pas clairement la réponse sur votre document d'immigration, contactez leAgence britannique des frontières
Les ressortissants de l'UE/EEE d'autres pays ont le droit de faire du volontariat s'ils ont l'un des statuts suivants pour faire du volontariat :
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Statut préréglé
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Statut établi
Un statut de visa qui permet le volontariat (comme indiqué sur leSite Web du CNVO
FAQ
Will volunteering help me get a job?
Around 30% of our volunteers who leave Citizens Advice Stevenage go on to paid employment. Local Citizens Advice volunteering provides skills and experience that is valued by many employers
How much time do i need to give?
We require you to 8 hours per week. This can be one full day or, preferably, two half days. Our advice sessions run from 10am-1pm in the morning and 1pm-4pm in the afternoon.
Our longest standing volunteer to date has been with us for nineteen years!
What support will I get?
All of our volunteers are supported and supervised throughout their time at Citizens Advice Stevenage. When you join us you will get more details about who is supporting you day to day.
If you are an adviser, there is an Advice Quality Supervisor on duty at each advice session to guide and support you. We make sure that you're not put in situations that are beyond your abilities.
What will I get out of a career with Citizens Advice?
All our volunteers get something different from their volunteering experience. Some of the most common benefits reported are:
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making a positive difference to peoples' lives
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receiving high quality training
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getting invaluable work experience
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developing new skills such as communication, problem solving, analytical skills, IT etc.
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improving self esteem, confidence and wellbeing
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meeting new people from a range of backgrounds
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making friends
Do you provide training?
All volunteers receive an induction when joining their local Citizens Advice and all receive comprehensive, free, high quality training. This training may consist of working through study packs, online training, face-to-face courses and observing advisers or other volunteers and staff in their roles.
Will I get my expenses paid?
We will reimburse reasonable travel to and from training sessions, and travel to and from the office for your volunteering shift and other out-of-pocket expenses. We will let you know during the recruitment process, what expenses we can reimburse