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Join Our Team!
Our local office is made up of 41 paid staff and 42 dedicated volunteers. Our team is always expanding.
We welcome new volunteer applications throughout the year and post all staff vacancies across our social media platforms, on this page, and on several job listing websites.
Staff Vacancies
MaPS Community Based Debt Caseworker
Working within the aims, policies, and principles of the
Citizens Advice Service, the MaPS-funded Community Debt
Caseworker will provide specialist support to clients with a
range of debt and related financial issues.
The main office for this role is Stevenage, but the postholder
will be required to travel across Hertfordshire to provide debt
advice in person, by telephone, video calling, and email,
ensuring the most appropriate advice channel is offered
based on client circumstances, vulnerability, and complexity.
The successful candidate will provide holistic debt and
budgeting advice, using independent information sources
and internal tools, ensuring clients understand their debt
options. All client interactions will integrate financial
capability support and, where appropriate, referrals to other
Citizens Advice services or specialist agencies.
Click here to see the candidate pack
Trainee MaPS Community Based Debt Caseworker
The Trainee MaPS Community Debt Caseworker will undergo
extensive money advice training to provide holistic debt and
budgeting advice in line with FCA standards. This role is
designed for individuals committed to learning and
developing towards full debt casework responsibilities.
The main office is Stevenage, but the postholder will be
required to travel across Hertfordshire to provide debt
advice via telephone, video, email, and face-to-face
appointments where necessary.
Click here to see the candidate package
Trainee Generalist Caseworker
Working within the aims, policies and principles of the
Citizens Advice Service, to support clients with a range of
issues; providing information, advice and casework support in
person, via telephone, video calling and email.
The successful candidate will complete necessary training in
order to provide holistic information, advice and casework on
a range of issues, including but not limited to: housing,
welfare benefits, debt, employment, family, law & courts and
consumer.
Click here to see the candidate package
Data and Impact Officer
This role leads data collection, management, and analysis
across Citizens Advice Stevenage, ensuring accurate,
high-quality data for reporting and decision-making. It
involves monitoring data inputs, producing impact reports,
and evaluating service outcomes to inform strategy.
The postholder supports funder and partner engagement
through evidence-based insights, ensures GDPR
compliance, and works collaboratively with teams to
improve data systems and evaluation practices.
Click here to see the candidate package
We do not have any other vacancies at this time
Become A Volunteer
Volunteering is a rewarding opportunity to give back to the community while gaining valuable new skills and experiences. It also helps build confidence and supports personal growth.
Our volunteers get involved for many different reasons — from giving something back to the community to building skills, confidence, and employability.
We offer a range of volunteer roles, including Advisors, Administrators, and Receptionists. Read more about how to get involved and what you can gain from this exciting opportunity below.
What Our Volunteers Had To Say:
Iain MacCormick, Volunteer Adviser
Freddie Westbrooke, Volunteer Adviser
Heidi Woodhead, Volunteer Adviser
Meet Brenda, one of our Generalist Volunteer Advisers:
"Citizens Advice Stevenage is important for the community. Some people just don't have the knowledge, confidence, or ability to solve their problems on their own. Where would they go without us?
For me, volunteering at Citizens Advice Stevenage keeps my brain active and gives purpose and order to my week and although I don't need progression, it stands people who do, in good stead for employment." - Brenda, Volunteer Adviser
Ready to get involved?
If you’d like to talk to us about getting involved, please fill out the volunteer application form.
Entitlement to work or volunteer
If you are not a UK or Irish citizen, it’s important you check you are permitted to volunteer or carry out ‘unpaid work’ in addition to your main reason for entering the country, to avoid jeopardising your visa status.
If you cannot find the answer clearly on your immigration documentation, contact the UK Border Agency
EU/EEA nationals from other countries are entitled to volunteer if they have one of the following statuses to volunteer:
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Pre-settled status
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Settled status
A visa status that allows volunteering (as outlined on the NCVO website)
FAQ's
Will volunteering help me get a job?
Around 30% of our volunteers who leave Citizens Advice Stevenage go on to paid employment. Local Citizens Advice volunteering provides skills and experience that is valued by many employers
How much time do i need to give?
We require you to 8 hours per week. This can be one full day or, preferably, two half days. Our advice sessions run from 10am-1pm in the morning and 1pm-4pm in the afternoon.
Our longest standing volunteer to date has been with us for nineteen years!
What support will I get?
All of our volunteers are supported and supervised throughout their time at Citizens Advice Stevenage. When you join us you will get more details about who is supporting you day to day.
If you are an adviser, there is an Advice Quality Supervisor on duty at each advice session to guide and support you. We make sure that you're not put in situations that are beyond your abilities.
What will I get out of a career with Citizens Advice?
All our volunteers get something different from their volunteering experience. Some of the most common benefits reported are:
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making a positive difference to peoples' lives
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receiving high quality training
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getting invaluable work experience
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developing new skills such as communication, problem solving, analytical skills, IT etc.
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improving self esteem, confidence and wellbeing
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meeting new people from a range of backgrounds
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making friends
Do you provide training?
All volunteers receive an induction when joining their local Citizens Advice and all receive comprehensive, free, high quality training. This training may consist of working through study packs, online training, face-to-face courses and observing advisers or other volunteers and staff in their roles.
Will I get my expenses paid?
We will reimburse reasonable travel to and from training sessions, and travel to and from the office for your volunteering shift and other out-of-pocket expenses. We will let you know during the recruitment process, what expenses we can reimburse