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Join Our Team!
Our local office is made up of 41 paid staff and 42 dedicated volunteers. Our team is always expanding.
We welcome new volunteer applications throughout the year and post all staff vacancies across our social media platforms, on this page, and on several job listing websites.
Staff Vacancies
MaPS Community Based Debt Caseworker/Trainee
Caseworker
Working within the aims, policies and principles of the
Citizens Advice Service the MaPS (Money and Pension
Services)-funded Community Debt Caseworker will
provide specialist support to clients with a range of debt
and related financial issues.
Click here to see the candidate package
Connecting Officer - HertsHelp Service
Working within the aims, policies, and principles of the
HertsHelp Service, to support clients with a range of
issues, providing information, signposting and referrals via
telephone and email.
The successful candidate will complete necessary training
to provide holistic information, signposting, and referrals
on a range of issues.
Click here to see the candidate package
Head of Finance and Business Support
Working within the aims, policies and principles of the
Citizens Advice Service, to lead on financial governance,
business support operations, and compliance, ensuring
the organisation operates sustainably and meets all legal
and regulatory obligations.
The role is pivotal in safeguarding
the charity's financial integrity, supporting strategic
decision-making, and enabling effective service delivery.
Click here to see the candidate package
We do not have any other vacancies at this time
Become A Volunteer
Volunteering is a rewarding opportunity to give back to the community while gaining valuable new skills and experiences. It also helps build confidence and supports personal growth.
Our volunteers get involved for many different reasons — from giving something back to the community to building skills, confidence, and employability.
We offer a range of volunteer roles, including Advisors, Administrators, and Receptionists. Read more about how to get involved and what you can gain from this exciting opportunity below.
We are looking for volunteers who:
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Are friendly, approachable and patient
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Are non-judgmental and respect views, values and cultures that are different to their own
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Confident in English language (verbal and written) to effectively support people through challenging situations
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Have good Welsh language skills (Wales only)
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Comfortable with the use of digital technology
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Are willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
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Are willing to undertake training for the role
We hope you can volunteer for a minimum of 8 hours per week, which can be done in one full day or two half days, for a minimum of 12 months.
No prior experience or knowledge is required as full training is provided for this role.
The training is online and in person and includes shadowing, in the office and during your training period you will be supported by the Advice Quality team.
We’ll reimburse travel expenses.
Citizens Advice is committed to safeguarding and promoting and the welfare of children, young people and vulnerable adults . All volunteers are expected to share this commitment.
As part of our safer recruitment process, successful applicants will be asked to self-disclose criminal convictions
We also ask for ID and details of referees. If you’d like to talk through any of the checks before applying, please get in touch.
Valuing inclusion
Equity, Diversity and Inclusion (EDI) is really important to us and integral to all we do. We want to build diverse and inclusive teams, where everyone is welcome and everyone feels like they belong. To be the people's champion we must reflect the people we serve. We particularly welcome applications from people we would like to see better represented in our teams - people of colour, LGBTQ+ people and disabled people.
What Our Volunteers Had To Say:
Iain MacCormick, Volunteer Adviser
Freddie Westbrooke, Volunteer Adviser
Heidi Woodhead, Volunteer Adviser
Meet Brenda, one of our Generalist Volunteer Advisers:
"Citizens Advice Stevenage is important for the community. Some people just don't have the knowledge, confidence, or ability to solve their problems on their own. Where would they go without us?
For me, volunteering at Citizens Advice Stevenage keeps my brain active and gives purpose and order to my week and although I don't need progression, it stands people who do, in good stead for employment." - Brenda, Volunteer Adviser
Volunteer Adviser
What will you do?
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Use interview skills to identify the root cause of a client’s problem
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Clearly explain information in a way clients can understand
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Work collaboratively with clients to create sustainable solutions and empower them to take action
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Deliver advice with the ongoing support of an Advice Quality Supervisor
What’s in it for you?
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Full, comprehensive training to prepare you for the role
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Ongoing support and guidance from experienced supervisors
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The opportunity to develop valuable communication, problem-solving, and advice skills
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Experience working directly with people and making a real difference in your community
Volunteer Receptionist
What will you do?
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Welcome all clients and other visitors to Citizens Advice Stevenage
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Oversee the smooth running of the reception areas
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Assist clients in finding the information they need
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Entering client data onto our client management system
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Answer the telephone, reply to emails and post
What’s in it for you?
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Gain and build on valuable skills and experience such as communication and working in a team
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Increase your employability
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Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
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Work with a range of different people, independently and as part of a team
Entitlement to work or volunteer
If you are not a UK or Irish citizen, it’s important you check you are permitted to volunteer or carry out ‘unpaid work’ in addition to your main reason for entering the country, to avoid jeopardising your visa status.
If you cannot find the answer clearly on your immigration documentation, contact the UK Border Agency
EU/EEA nationals from other countries are entitled to volunteer if they have one of the following statuses to volunteer:
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Pre-settled status
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Settled status
A visa status that allows volunteering (as outlined on the NCVO website)
FAQ's
Will volunteering help me get a job?
Around 30% of our volunteers who leave Citizens Advice Stevenage go on to paid employment. Local Citizens Advice volunteering provides skills and experience that is valued by many employers
How much time do i need to give?
We require you to 8 hours per week. This can be one full day or, preferably, two half days. Our advice sessions run from 10am-1pm in the morning and 1pm-4pm in the afternoon.
Our longest standing volunteer to date has been with us for nineteen years!
What support will I get?
All of our volunteers are supported and supervised throughout their time at Citizens Advice Stevenage. When you join us you will get more details about who is supporting you day to day.
If you are an adviser, there is an Advice Quality Supervisor on duty at each advice session to guide and support you. We make sure that you're not put in situations that are beyond your abilities.
What will I get out of a career with Citizens Advice?
All our volunteers get something different from their volunteering experience. Some of the most common benefits reported are:
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making a positive difference to peoples' lives
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receiving high quality training
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getting invaluable work experience
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developing new skills such as communication, problem solving, analytical skills, IT etc.
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improving self esteem, confidence and wellbeing
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meeting new people from a range of backgrounds
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making friends
Do you provide training?
All volunteers receive an induction when joining their local Citizens Advice and all receive comprehensive, free, high quality training. This training may consist of working through study packs, online training, face-to-face courses and observing advisers or other volunteers and staff in their roles.
Will I get my expenses paid?
We will reimburse reasonable travel to and from training sessions, and travel to and from the office for your volunteering shift and other out-of-pocket expenses. We will let you know during the recruitment process, what expenses we can reimburse