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Be part of our team
Our local office is made up of 30 paid staff and 47 dedicated volunteers. Our team is always expanding.
We welcome new volunteer applications throughout the year and post all staff vacancies across our social media platforms, on this page, and on several job listing websites.
Staff Vacancies
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Herts Help Team leader
The ideal candidate for the role of team leader will have an understanding of the complex issues that people can face as they go through life, and a passion for problem solving and connecting people to the right community services available across Hertfordshire. This role supports the running the HertsHelp service, management and development of a team of connecting officers and administrators, management reporting, dealing with complaints, rostering and sorting out cover issues and is very much a “hands on” role. You need to have a positive attitude towards training and supporting team members to deliver the service to a quality standard; and monitor case records to ensure they reach Quality of Advice Audit standards, and to play an active role in the continuous improvement and development of the quality of advice.
Click here to read the candidate information pack with information on how to apply.
Specialist Debt Caseworker
Working within the aims, policies, and principles of the Citizens Advice Service, to support clients with a range of debt(and related) issues, providing information, advice and casework support in person, via telephone , video calling, and email
The successful candidate will use independent information sources and internal tools available to provide holistic debt , and budgeting advice, reviewing and translating complex information to clients , to ensure they understand the debt options available to them.
DRO approved intermediary qualifications are desired but not essential
Click here to read the candidate information pack with information on how to apply.
Volunteer with us
Volunteering is such an incredible opportunity to not only give something back to the community but to gain valuable new skills and experiences. Plus boosting your confidence!
Our volunteers get involved for a number of different reasons, whether that is to give something back to society, improve their skills and confidence, or increase their employability. We also have a number of different roles, from Advisors to Administrators and Receptionists! Click on the role below and read the role packs for more information:
Hear from our volunteers:
Iain MacCormick, Volunteer Adviser
Freddie Westbrooke, Volunteer Adviser
Daniella Gregory, Welfare Benefits support volunteer
Heidi Woodhead, Volunteer Rep & Adviser
Meet Brenda, one of our Generalist Volunteer Advisers:
"Citizens Advice Stevenage is important for the community. Some people just don't have the knowledge, confidence, or ability to solve their problems on their own. Where would they go without us?
For me, volunteering at Citizens Advice Stevenage keeps my brain active and gives purpose and order to my week and although I don't need progression, it stands people who do, in good stead for employment." - Brenda, Volunteer Adviser
Ready to get involved?
If you’d like to talk to us about getting involved, please fill out the volunteer application form.
Entitlement to work or volunteer
If you are not a UK or Irish citizen, it’s important you check you are permitted to volunteer or carry out ‘unpaid work’ in addition to your main reason for entering the country, to avoid jeopardising your visa status.
If you cannot find the answer clearly on your immigration documentation, contact the UK Border Agency
EU/EEA nationals from other countries are entitled to volunteer if they have one of the following statuses to volunteer:
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Pre-settled status
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Settled status
A visa status that allows volunteering (as outlined on the NCVO website
FAQ's
Around 30% of our volunteers who leave Citizens Advice Stevenage go on to paid employment. Local Citizens Advice volunteering provides skills and experience that is valued by many employers.
Will volunteering help me get a job?
All volunteers receive an induction when joining their local Citizens Advice and all receive comprehensive, free, high quality training. This training may consist of working through study packs, online training, face-to-face courses and observing advisers or other volunteers and staff in their roles.
Do you provide training?
All our volunteers get something different from their volunteering experience. Some of the most common benefits reported are:
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making a positive difference to peoples' lives
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receiving high quality training
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getting invaluable work experience
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developing new skills such as communication, problem solving, analytical skills, IT etc.
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improving self esteem, confidence and wellbeing
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meeting new people from a range of backgrounds
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making friends
What will I get out of volunteering with Citizens Advice?
We require you to 8 hours per week. This can be one full day or, preferably, two half days. Our advice sessions run from 10am-1pm in the morning and 1pm-4pm in the afternoon.
Our longest standing volunteer to date has been with us for nineteen years!
How much time do I need to give?
We will reimburse reasonable travel to and from training sessions, and travel to and from the office for your volunteering shift and other out-of-pocket expenses. We will let you know during the recruitment process, what expenses we can reimburse.
Will I get my expenses paid?
What support will I receive?
All of our volunteers are supported and supervised throughout their time at Citizens Advice Stevenage. When you join us you will get more details about who is supporting you day to day.
If you are an adviser, there is an Advice Quality Supervisor on duty at each advice session to guide and support you. We make sure that you're not put in situations that are beyond your abilities.