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Fè pati ekip nou an
Biwo lokal nou an gen 30 manm estaf ak 46 volontè devwe. Ekip nou an toujou ap agrandi.
Nou akeyi nouvo aplikasyon pou volontè pandan tout ane a epi nou poste tout pòs ki vid anplwaye yo atravè platfòm rezo sosyal nou yo, sou paj sa a, ak sou plizyè sit entènèt ki bay lis travay.
Pòs Anplwaye yo
Advice Quality and Operations Manager
Advice Quality and Operations Managers will make sure
clients get accurate and appropriate advice and that advisers
are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients
by providing support, guidance and feedback on a
day-to-day basis and using those insights to drive advice
service development.
This role is vital in fostering a culture of quality and
excellence within the agency, ensuring that both staff and
volunteers are well-equipped to deliver exceptional advice
services to clients.
Click here to see the candidate pack
MaPS Community Based Debt Caseworker
Working within the aims, policies, and principles of the
Citizens Advice Service, the MaPS-funded Community Debt
Caseworker will provide specialist support to clients with a
range of debt and related financial issues.
The main office for this role is Stevenage, but the postholder
will be required to travel across Hertfordshire to provide debt
advice in person, by telephone, video calling, and email,
ensuring the most appropriate advice channel is offered
based on client circumstances, vulnerability, and complexity.
The successful candidate will provide holistic debt and
budgeting advice, using independent information sources
and internal tools, ensuring clients understand their debt
options. All client interactions will integrate financial
capability support and, where appropriate, referrals to other
Citizens Advice services or specialist agencies.
Click here to see the candidate pack
Trainee MaPS Community Based Debt Caseworker
The Trainee MaPS Community Debt Caseworker will undergo
extensive money advice training to provide holistic debt and
budgeting advice in line with FCA standards. This role is
designed for individuals committed to learning and
developing towards full debt casework responsibilities.
The main office is Stevenage, but the postholder will be
required to travel across Hertfordshire to provide debt
advice via telephone, video, email, and face-to-face
appointments where necessary.
Click here to see the candidate package
Trainee Generalist Caseworker
Working within the aims, policies and principles of the
Citizens Advice Service, to support clients with a range of
issues; providing information, advice and casework support in
person, via telephone, video calling and email.
The successful candidate will complete necessary training in
order to provide holistic information, advice and casework on
a range of issues, including but not limited to: housing,
welfare benefits, debt, employment, family, law & courts and
consumer.
Click here to see the candidate package
HertsHelp Connecting Officer
Working within the aims, policies and principles of the
HertsHelp Service, to support clients with a range of
issues, providing information, signposting and referrals
via telephone and email.
The successful candidate will complete necessary training
to provide holistic information, signposting, and referrals
on a range of issues.
Click here to see the candidate package
We do not have any other vacancies at this time
Pa gen okenn pòs vid nan moman sa a. Tcheke tounen byento oswaenskrinan lis adrès nou an pou w vin premye moun ki tande nouvo pòs ki vid yo.
Volontè avèk nou
Volontè se yon opòtinite enkwayab pou non sèlman remèt yon bagay nan kominote a, men pou jwenn nouvo ladrès ak eksperyans ki gen anpil valè. Anplis ranfòse konfyans ou!
Volontè nou yo patisipe pou plizyè rezon diferan, kit se pou remèt yon bagay nan sosyete a, pou amelyore konpetans yo ak konfyans yo, oswa pou ogmante kapasite yo pou yo travay. Nou gen tou yon kantite wòl diferan, soti nan Konseye jiska Administratè ak Resepsyonis! Klike sou wòl ki anba a epi li pake wòl yo pou plis enfòmasyon:
Tande volontè nou yo:
Iain MacCormick, Konseye Volontè
Freddie Westbrooke, Konseye Volontè
Daniella Gregory, volontè sipò Benefis Welfare
Heidi Woodhead, Reprezantan Volontè & Konseye
Rankontre Brenda, youn nan Konseye Volontè jeneralis nou yo:
"Citizens Advice Stevenage enpòtan pou kominote a. Gen kèk moun ki jis pa gen konesans, konfyans, oswa kapasite pou rezoud pwoblèm yo poukont yo. Ki kote yo ta ale san nou?
Pou mwen, sèvi kòm volontè nan Citizens Advice Stevenage kenbe sèvo mwen aktif epi li bay objektif ak lòd nan semèn mwen an e byenke mwen pa bezwen pwogresyon, li kanpe moun ki fè, nan bon plas pou travay." - Brenda, Konseye Volontè.
Pare pou patisipe?
Si ou ta renmen pale avèk nou sou fason pou patisipe, tanpri ranpli fòm aplikasyon volontè a.
Dwa travay oswa volontè
Si ou pa yon sitwayen UK oswa Ilandè, li enpòtan pou w tcheke si ou gen pèmisyon pou w sèvi kòm volontè oswa fè 'travay ki pa peye' anplis rezon prensipal ou pou w antre nan peyi a, pou evite mete estati viza w an danje._cc781905-5cde-3194- bb3b-136bad5cf58d_
Si ou pa ka jwenn repons lan aklè sou dokiman imigrasyon ou, kontakte laUK Border Ajans
Sitwayen Inyon Ewopeyen/EEA ki soti nan lòt peyi yo gen dwa pou yo sèvi kòm volontè si yo gen youn nan estati sa yo pou yo sèvi kòm volontè:
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Estati pre-regle
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Estati etabli
Yon estati viza ki pèmèt volontè (jan sa endike sou laSit entènèt NCVO
FAQ yo
Anviwon 30% nan volontè nou yo ki kite Citizens Advice Stevenage ale nan travay peye. Volontè Konsèy Sitwayen Lokal yo bay ladrès ak eksperyans anpil anplwayè yo apresye.
Èske volontè ap ede m jwenn yon travay?
Tout volontè yo resevwa yon endiksyon lè yo rantre nan Konsèy Sitwayen lokal yo epi yo tout resevwa fòmasyon konplè, gratis e de kalite siperyè. Fòmasyon sa a ka konsiste de travay atravè pake etid, fòmasyon sou entènèt, kou fas a fas ak konseye obsèvasyon oswa lòt volontè ak anplwaye nan wòl yo.
Èske ou bay fòmasyon?
Tout volontè nou yo jwenn yon bagay diferan de eksperyans volontè yo. Gen kèk nan benefis ki pi komen yo rapòte yo se:
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fè yon diferans pozitif nan lavi moun
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k ap resevwa bon jan kalite fòmasyon
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jwenn eksperyans travay ki gen anpil valè
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devlope nouvo ladrès tankou kominikasyon, rezoud pwoblèm, ladrès analyse, IT elatriye.
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amelyore estim pwòp tèt ou, konfyans ak byennèt
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rankontre nouvo moun ki soti nan yon seri orijin
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fè zanmi
Kisa mwen pral jwenn nan travay kòm volontè avèk Citizens Advice?
Nou mande w 8 èdtan pa semèn. Sa a ka yon sèl jou konplè oswa, de preferans, de mwatye jou. Sesyon konsèy nou yo kouri soti 10am-1pm nan maten ak 1pm-4pm nan apremidi.
Volontè ki pi long nou an jiska dat la te avèk nou pou diznèf ane!
Konbyen tan mwen bezwen bay?
Nou pral ranbouse vwayaj rezonab pou ale ak soti nan sesyon fòmasyon, epi vwayaje ale ak soti nan biwo a pou chanjman volontè ou ak lòt depans soti nan pòch yo. Nou pral fè w konnen pandan pwosesis rekritman an, ki depans nou ka ranbouse.
Èske mwen pral peye depans mwen yo?
Ki sipò mwen pral resevwa?
Tout volontè nou yo ap sipòte ak sipèvize pandan tout tan yo nan Citizens Advice Stevenage. Lè w rantre nan nou w ap jwenn plis detay sou kiyès k ap sipòte w chak jou.
Si w se yon konseye, gen yon Sipèvizè Kalite Konsèy ki an sèvis nan chak sesyon konsèy pou gide w epi sipòte w. Nou asire w ke w pa mete w nan sitiyasyon ki depase kapasite w.