Advice Quality and Operations Manager

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Advice Quality and Operations Managers will make sure
clients get accurate and appropriate advice and that advisers
are supported and can develop their skills.

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Maintain a consistent quality of advice and help for clients
by providing support, guidance and feedback on a
day-to-day basis and using those insights to drive advice
service development.

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This role is vital in fostering a culture of quality and
excellence within the agency, ensuring that both staff and
volunteers are well-equipped to deliver exceptional advice
services to clients.

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Click here to see the candidate  pack 

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MaPS Community Based Debt Caseworker 

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Working within the aims, policies, and principles of the

Citizens Advice Service, the MaPS-funded Community Debt

Caseworker will provide specialist support to clients with a

range of debt and related financial issues.

 

The main office for this role is Stevenage, but the postholder

will be required to travel across Hertfordshire to provide debt

advice in person, by telephone, video calling, and email,

ensuring the most appropriate advice channel is offered

based on client circumstances, vulnerability, and complexity.

 

The successful candidate will provide holistic debt and

budgeting advice, using independent information sources

and internal tools, ensuring clients understand their debt

options. All client interactions will integrate financial

capability support and, where appropriate, referrals to other

Citizens Advice services or specialist agencies.

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Click here to see the candidate pack

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Trainee MaPS Community Based Debt Caseworker

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The Trainee MaPS Community Debt Caseworker will undergo

extensive money advice training to provide holistic debt and

budgeting advice in line with FCA standards. This role is

designed for individuals committed to learning and

developing towards full debt casework responsibilities.

 

The main office is Stevenage, but the postholder will be

 required to travel across Hertfordshire to provide debt

advice via telephone, video, email, and face-to-face

appointments where necessary.

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Click here to see the candidate package

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Trainee Generalist Caseworker

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Working within the aims, policies and principles of the

Citizens Advice Service, to support clients with a range of

issues; providing information, advice and casework support in

person, via telephone, video calling and email. 

The successful candidate will complete necessary training in

order to provide holistic information, advice and casework on

a range of issues, including but not limited to: housing,

welfare benefits, debt, employment, family, law & courts and

consumer.

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Click here to see the candidate package

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